Our offers and services are provided exclusively on the basis of the following terms and conditions. If these terms are included in a contract, they also apply to future business relationships, unless explicitly contradicted by the customer. Deviating agreements and side arrangements must be in writing or confirmed in writing. This also applies to any waiver of the requirement for written form.
Our offers, cost estimates, and delivery times are non-binding unless explicitly designated as binding. If a customer places an order in writing, we may accept it within two weeks of receipt—either orally, by telephone, by sending a written order confirmation, or by performing the requested service. Prices do not include costs for packaging, transport, training, setup, or installation. Application-related advice provided in our offers is for informational purposes only and does not release the user from the obligation to perform their own evaluation.
Services are provided based on the instructions and wishes of the customer. Unless a consulting error is attributable to us, the customer bears responsibility for their own instructions—even if these are objectively incorrect or based on an error. We reserve the right to subcontract services, either in part or in full. Subcontractors are not authorized to represent us. Agreements made between the customer and a subcontractor are not legally binding for us. We may perform services in partial deliveries, provided this is reasonable for the customer. In case of delay not caused by intent or gross negligence, our liability for delay is limited to foreseeable, typically occurring damages. Services are considered accepted if received without objection. For software deliveries, acceptance is deemed to have occurred if no complaint is made within two months after delivery.
Unless otherwise agreed, invoices are payable within 10 days of receipt, without deduction. If the customer is in default of payment, all outstanding claims become due immediately. Statutory default interest applies. We reserve the right to claim further damages caused by delay. In the event of payment default, we may claim a lien on any customer property in our possession, even if it was provided for a different purpose. We are also entitled to withhold further services until outstanding payments are settled, even if these are part of other contracts. Offsetting or asserting retention rights is only permitted for undisputed or legally established claims. All payments must be made in euros. Delivered goods remain our property until full payment is received. The customer may process and sell the goods in the ordinary course of business. Claims resulting from resale are hereby assigned to us in advance. In case of third-party access to the reserved goods (especially enforcement actions), the customer must point out our ownership and notify us immediately.
Visible defects must be reported immediately and in writing after receipt of the service. Hidden defects must also be reported immediately in writing upon discovery. Failure to report defects in time will void the warranty claim. Wear and tear due to use is not covered under warranty. If operating or maintenance instructions are not followed, or if changes are made by the customer or third parties, or if non-original parts are used, the warranty is void. If a reported defect is found to be due to user error, the customer bears the cost of any corrective action. Warranty rights are granted only to the customer and are not transferable.
We are only liable for damages in the following cases:
Where liability exists, it is limited to foreseeable, typical damages.
We accept no liability for damages, delays, or data loss caused by the customer’s IT infrastructure, network, power failures, or third-party actions—unless caused by intent or gross negligence. We are not responsible for the accuracy, completeness, or truth of information, templates, or data provided by the customer. Losses caused by customer-provided material (e.g., data carriers, software, hardware) are also excluded.
If the customer is a merchant, the exclusive place of performance and jurisdiction is Erlangen, Germany. If any provision of the contract is invalid, the remaining provisions remain unaffected. The invalid provision shall be replaced by a valid one that best reflects its intended economic purpose. German law applies to all contractual relationships. International conventions, especially the UN Convention on Contracts for the International Sale of Goods (CISG), are excluded. The customer agrees that personal data collected during the business relationship may be stored and processed electronically.
Registrations may be submitted via mail, fax, email, or the website (www.seppmed.de). Confirmation of receipt will be sent in writing. The number of participants is limited for didactic and spatial reasons. Registrations are considered in the order received and confirmed accordingly. If the course is fully booked, the customer will be notified promptly.
All prices are subject to applicable VAT. For multiple participants from the same company registering for the same training on the same date, the following discounts apply:
10% discount on the participation fee for the second and each additional participant (valid only if registered together)
Early bird discount:
10% off if registration occurs at least four weeks before the course date
Discounts apply only when at least one full-paying participant from the same company is registered. Examination fees, training materials, and catering costs (if separately listed) are excluded from discounts.
The discount applies to the following courses:
Unless otherwise stated, prices include training materials, beverages during breaks, and lunch for full-day courses. Invoices are due immediately upon receipt.
Cancellations are possible under the following conditions:
Must be made in writing (mail, fax, or email)
No cancellation fee if made up to 10 working days before the course
50% of the participation fee will be charged for cancellations up to 5 working days before the course
Full fee is charged for later cancellations or no-shows
Substitutes may be named at any time in writing at no extra charge
Courses may be canceled up to 10 days before the scheduled date due to insufficient enrollment or other unforeseen events (e.g., force majeure). Already paid fees will be refunded. Further claims (except for injury to life, body, or health, or due to intent or gross negligence) are excluded.
In case of illness or force majeure, sepp.med gmbh may substitute the trainer with another qualified professional or cancel the course at short notice if no replacement is available. sepp.med gmbh reserves the right to make necessary content, methodological, or organizational changes (e.g., due to legal updates or changes in ISTQB®/IREB® syllabi).
COVID-19 Note: For on-site training, the client must ensure hygiene regulations are met (e.g., distancing, ventilation, room size). If this is not possible and no suitable room can be found, the trainer may cancel the course.
All training materials are protected by copyright and may not be copied or reproduced without prior written permission from sepp.med gmbh. Trainings are prepared and conducted with care, based on current knowledge and official syllabi from ISTQB® and IREB®. No liability is accepted for the use of acquired knowledge. We are not liable for lost personal belongings.
These general terms and conditions are effective as of 01.01.2010. If any provision is or becomes invalid, the validity of the remaining provisions remains unaffected.
According to § 33 of the German Federal Data Protection Act (BDSG), personal data is stored and processed in compliance with legal requirements. Customer data is used for processing, billing, and marketing purposes and may include name, company name, postal address, telephone number, and email address. You may object to the use of your data for marketing purposes by informing us in writing, including the promotional material and your address.
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