Corporate Social Responsibility

sepp.med

Corporate social responsibility and complaint management

1 Corporate Social Responsibility

1.1 General principles

These provisions are intended to commit management, employees and business partners alike to conduct that is characterized by mutual respect. They are intended to help present a positive public image of the company as represented by its employees. And they represent a general guideline for behavior with each other and with all business partners.

In particular, we are committed to

Openness

We treat each other honestly, listen to each other and take each other's opinions seriously.

Initiative

We put our ideas and actions into practice and inspire others for our common cause.

Commitment

Everyone is important and able to take responsibility.

Customer orientation

We want our customers to be enthusiastic about us. We live partnership and convince through innovation and quality.

Willingness to learn

Everyone should feel the desire to be first-class. To this end, we share our knowledge and skills and are always willing to learn.

Environmental protection

We support the protection of the environment and are committed to preserving this one world for our descendants.

Cooperation with partners

As a basis for trusting and long-term partnerships, sepp.med gmbh expects all suppliers and business partners to respect and comply with the following provisions.

Corporate social responsibility is a top priority for us and is anchored at the highest management level. Overall, the management is responsible for compliance with the rules we have imposed on ourselves. In particular, however, the topics are divided as follows:

Maria Prester:

  • social sustainability
  • Sustainability risks

Florian Prester:

  • Compliance/corporate ethics

Barbara Bilen:

  • Ecological sustainability

For reasons of readability, the generic masculine is used in this guideline. Female and other gender identities are expressly included.

1.2 General rules of conduct

As a company, we are committed to conducting business responsibly and strive for high ethical standards. We recognize that our actions have an impact on our employees, customers, suppliers, the community and the environment. We are therefore committed to the following ethical principles and values:

  1. Integrity and transparency: we act honestly, with integrity and transparency in all our business practices. We communicate openly and honestly with our stakeholders and are accountable for our activities.
  2. Compliance with laws and regulations: We comply with all applicable laws, regulations and standards in the countries in which we operate. We take measures to ensure that our employees are aware of and comply with applicable laws and regulations.
  3. Respect for human rights: We respect and promote human rights in all our business activities and along our supply chain. We do not tolerate discrimination, forced labor, child labor and other violations of human rights.
  4. Stakeholder consideration: We take the interests and needs of our employees, customers, suppliers, shareholders, local communities and society as a whole seriously. We listen to them, involve them in our decision-making processes and seek dialog in order to understand and take their concerns into account.
  5. Sustainability and environmental protection: We are aware of our responsibility for the environment and strive for sustainable business practices. We strive to use resources efficiently, minimize the impact of our activities on the environment and actively combat climate change.
  6. Responsible business practices: We reject corruption, bribery and unfair competitive practices. We promote fair and transparent business relationships and are committed to responsible corporate governance.

This Code of Business Ethics applies to all employees and is implemented in all aspects of our business activities. We strive to continuously improve our performance and strengthen our ethical standards in order to make our contribution to sustainable and responsible development.

2 Complaints management

2.1 Who is responsible for complaints management?

Complaints manager

E-Mail: beschwerde@seppmed.de

2.2 Complaints management can be reached in the following ways

Online: www.seppmed.de/beschwerde

E-Mail: beschwerde@seppmed.de

2.3 Rules of the complaints procedure

The written rules of the complaints procedure are published in all countries in which we operate. The rules shall be published in the following languages:

  • German

Organization of complaint management:

  • Reporting a complaint
  • Confirmation of receipt of a complaint
  • Discussion of the complaint in the Complaints Management Circle (BMK)
  • Participants
    • :Management
    • Complaints manager
  • BMK
    • meetsOnce a year

    in the

    • event of an incident
  • Report at the end of the year

2.4 General information

Complaints can be reported anonymously at any time.

The complainant will receive an acknowledgement of receipt when reporting the complaint - if not reported anonymously.

The identity of the complainant is treated confidentially, but is known to the complaints manager.

We undertake not to retaliate against complainants.

The complainant or their representative will be consulted during the redress/remediation process - if not reported anonymously.

Evaluation of the effectiveness of the complaints procedure is carried out at least once every 12 months.

2.5 The following types of complaints are possible

  • Human rights complaints
  • Environmental complaints
  • Unethical business practices